Policies & Terms
Every game in our cosmos
KYC policy
When a user makes an aggregate lifetime total of deposits exceeding USD 2 000 or requests a withdrawal of any amount inside the casoo.com Platform, then it is compulsory for them to perform a full KYC process.
Definitions
For the purposes of these Terms and Conditions:
Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Curacao Co
Service refers to the Website.
Website refers to casoo.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Responsible Gambling and Self Exclusion
Gambling means for the majority of our Users, entertainment, fun and excitement. But we also know that for some of our Users gambling has negative side effects. In the medical science is pathologic gambling since many years as serious sickness recognised. Since our first day we think about this problematic and try out best to help. Under "Responsible Gambling" We understand multiple steps of measures, with which a gambling provider can help to lower the possibility of negative side effects appearing. In case they already appear we also try to take active steps against them. The most important instrument against negative side effects from gambling are knowledge and education about the risks of gambling too support our Users self-control in order to make sure they do not suffer from negative side effects.
Information and contact
Our Support will help you via email at all time without any additional costs for you:
email: help@casoo.com
Our Support will of course not give out any information about You without Your consent to anyone else
In addition you also can take a self-test, if You are already gambling addicted at: https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/
And you can also find additional information about gambling addictions at: https://www.begambleaware.org/safer-gambling/